Return & Refund Policy

Return & Refund Policy

Last updated: August 2026

Overview

ReddyDoc dispenses prescription medications. Federal law (Drug Supply Chain Security Act, 21 U.S.C. § 360eee et seq.) and state Board of Pharmacy regulations prohibit the return of dispensed prescription medications to inventory. Once a medication has been dispensed and shipped, it cannot legally be returned or resold, regardless of whether the package has been opened.

This policy explains where refunds ARE available (declined consultations, cancelled-before-ship orders, damaged/incorrect/lost shipments) and how to request them.

When you receive a full refund automatically

• Consultation declined. If the reviewing clinician determines the product is not clinically appropriate for you, your card authorization is released and no charge is made. You are notified by email with the clinician’s reason.
• Intake never completed. If you never complete the medical questionnaire within 14 days of order, the order is cancelled and any authorization is released with no charge.
• Cancelled before shipment. If you email Care@Reddydoc.com to cancel before the pharmacy has dispensed and shipped, we cancel the order and issue a full refund (or release the authorization if not yet captured).

Damaged, incorrect, or lost shipments

If your package arrives damaged, contains the wrong medication, or does not arrive within 10 business days of the shipping email, contact Care@Reddydoc.com within 7 days of the expected delivery date with:

• Your order number
• Photos of the damage or the incorrect product (if applicable)
• Carrier tracking status (for lost shipments)

We will file a carrier claim on your behalf and ship a replacement at no additional charge. There is nothing for you to return — do not attempt to mail back a damaged medication.

Refund timeframe and method

Refunds are issued to the original payment method within 3–5 business days of approval. Your bank or card issuer may take an additional 3–7 business days to post the refund. Refunds cannot be issued to a different card or account than the one used at purchase.

Subscription cancellation

If you enrolled in a recurring subscription refill, you may cancel any time by visiting My Account → Subscriptions or emailing Care@Reddydoc.com. Cancellation takes effect on your next renewal date; already-shipped subscription orders are not refundable per the DSCSA rule above.

Non-refundable

• Prescription medications that have been dispensed and shipped, unless damaged/incorrect/lost per above.
• Orders where the medication was successfully delivered but the patient chose not to use it.
• Orders declined by the patient after clinician approval but before shipment — the patient may cancel per above.

Questions or disputes

Contact us first at Care@Reddydoc.com or +1 (888) 512-9213 (Monday–Friday, 9:00am–5:00pm ET). We aim to resolve every refund request within 3 business days. For unresolved disputes, see the arbitration clause in our Terms of Service.