Cancellation Policy

Last updated: August 2026

Cancelling a one-time order

You may cancel a one-time order any time before the pharmacy has dispensed and shipped your medication. To cancel, email Care@Reddydoc.com with your order number in the subject line. We aim to acknowledge cancellation requests within 4 business hours during Monday–Friday, 9:00am–5:00pm ET.

Once cancelled:

If your card was authorized but not yet charged — the authorization is released and the hold typically clears from your account within 3–5 business days.
If your card was already charged — a full refund is issued to the original payment method within 3–5 business days of cancellation.

Once the pharmacy has dispensed and shipped your medication, cancellation is no longer possible because dispensed prescription medications cannot be returned to inventory (federal law and state Board of Pharmacy rules — see our Return & Refund Policy).

Cancelling a subscription (recurring refills)

If you enrolled in a recurring subscription refill, you may cancel any time from My Account → Subscriptions or by emailing Care@Reddydoc.com.

Cancellation takes effect on your next renewal date. Any refill that has already shipped for the current cycle is not refundable.
To avoid being charged for the next refill, cancel at least 3 business days before your next scheduled renewal.

Withdrawing from a consultation before completion

If you have placed an order but not yet completed the medical questionnaire, you may withdraw by not completing the intake. Orders with incomplete intake after 14 days are automatically cancelled and no charge is made.

Refund method and timing

Refunds are issued to the original payment method. Card refunds typically post within 3–5 business days on our side; your bank may take an additional 3–7 business days to reflect the refund on your statement.

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Cancellation Policy