Shipping Policy

Shipping Policy

Last updated: August 2026

Where we ship

ReddyDoc ships to addresses in Texas. We do not ship internationally. Shipping prescription medications outside the United States is prohibited by federal law.

If your shipping state is not currently supported, you will see a notice at checkout and you will not be charged.

Shipping cost

Shipping is free on all ReddyRx prescription orders within the supported service area. There are no processing fees, no consultation fees, and no hidden charges — the price you see at checkout is the total price.

Processing and delivery times

• Intake review — a licensed clinician reviews your medical questionnaire within 24 business hours of receipt.
• Pharmacy processing — approved prescriptions are typically dispensed within 1 business day.
• Shipping transit — standard shipping is 3–5 business days within the continental U.S.

Total time from order to delivery is typically 5–8 business days. Orders placed on weekends or federal holidays are processed the next business day.

Carrier and tracking

ReddyDoc ships via USPS and UPS depending on destination and package size. You will receive an email with your tracking number as soon as the pharmacy hands your package to the carrier. You can also track your order at any time at Track My Order.

Fulfillment location

ReddyDoc’s fulfillment operates from 7324 Southwest Freeway Ste 800, Houston, Texas 77074. Depending on your state of residence, orders may ship from a partner licensed pharmacy nearer to you.

Address changes

You can request an address change any time before the pharmacy ships your medication by emailing Care@Reddydoc.com with your order number. Once the package has shipped, we cannot re-route it — the carrier’s address will be the shipping label address.

Lost, damaged, or incorrect shipments

If your package arrives damaged, arrives incorrect, or does not arrive within 10 business days after the shipping email, contact Care@Reddydoc.com with your order number and any relevant photos. We will file a carrier claim and ship a replacement at no additional charge. See our Return & Refund Policy for details.

State-specific restrictions

Some prescription medications carry state-specific restrictions on quantity, refills, or shipping method. Where applicable, these are surfaced during the intake questionnaire and (if the restriction cannot be satisfied) the order will be declined and fully refunded.

Questions

Contact us at Care@Reddydoc.com or +1 (888) 512-9213 (Monday–Friday, 9:00am–5:00pm ET).